Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you’ll love this job

• This job is part of the policy & Procedures team within the Airport operations support group
• This role will allow you to be an analytical thinker, strong collaborator/influencer, tactical problem solver and innovative forward thinker
• Have a key role in designing airport agent work processes and developing customer facing policies and procedures representing Customer Care and our partner carrier as we enhance policies and procedures.

What you’ll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Project manager for current and new partner, joint business and oneworld initiatives for the airports
• Establishes and maintains working relationships with our partner airlines to improve collaboration within our airports.
• Represents American Airlines on working groups related to alliance efforts
• Uses collaborative planning to improve the customer experience across our oneworld/joint business/partner networks
• Consults with Internal departments (Strategic Alliances, Customer Care, Customer Operations, Revenue management) to provide support for new and current partner programs
• Consult with our partner carriers to triage concerns, improve our seamless experience, and collaborate on company goals
• Implement customer care policies and procedures associated to our partner carriers including automation initiatives

All you’ll need for success

Minimum qualifications – Education & Prior Job Experience

• Bachelor’s degree in business or equivalent project management experience/training
• 2 years’ experience in an airport operational role (Customer Care and/or Customer Operations)

Preferred Qualifications – Education & Prior Job Experience

• Experience in leading a team or multiple projects
• Experience with airline collaboration

Skills, Licenses & Certifications

• Knowledge of Microsoft Office including Word, Excel, PowerPoint, Outlook
• Knowledge of cultural diversity and awareness around global interaction
• Knowledge of business unit functions and cross-group relationships
• Knowledge of process of airports with background in varied specialized departments
• Negotiating and consensus building skills
• Strong project management skills
• Ability to have a high degree of initiative and motivation
• Ability to build alliances and reach effective solutions across multiple departments within American and our partner airlines
• Ability to manage multiple projects simultaneously

What you’ll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.