Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you’ll love this job

• Responsible for providing leadership and problem-solving focus to baggage performance in a complex hub environment.
• This job is a member of the Airports Team within the Customer Experience group.

What you’ll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Senior Manager Baggage Operations is responsible for baggage performance for the hub within their span of care.
• Leads and develops a team of operational baggage leaders, including but not limited to daily oversight, counseling, performance reviews, and training.
• Engages with frontline employees as an advocate of our team members and forward-looking initiatives and creating inclusive opportunities to bring teams and people together.
• Evaluates, recommends and implements new processes to improve performance and maximize efficiency.
• Analyzes data from multiple sources and identifies needs and opportunities for improvements to mitigate failures.
• Responsible for oversight and leading program development regarding technology and tools associated with baggage processes.
• Optimizes manpower, equipment, facilities and funds for Customer Operations to maximize baggage performance.
• Demonstrates and cultivates collaborative relationships across all work groups and teams, including to government partners such as CBP and TSA.
• Collaborates with other departments to improve station baggage performance.
• Establishes workable set of quality controls, regulatory agencies, other stations and staff groups.
• Monitors and develops performance metrics to enhance sustainable delivery of baggage performance.

All you’ll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelors degree or equivalent work experience/training.
• 7+ years experience.
• Must be able to hold an Airport SIDA badge including Customs clearance.
• Thorough understanding of the budget process, headcount and staffing.
• Demonstrated proficiency in identifying areas for improvement in a large-scale operation, and ability to advocate and manage change.

Preferred Qualifications- Education & Prior Job Experience

• Experience managing large teams and operational leaders.
• Experience working in a hub operation.

Skills, Licenses & Certifications

• Strong leadership skills.
• Ability to analysis data for trends and performance opportunities.
• Strong interpersonal, communication and PC skills.
• Ability to manage management, non-management, and contract labor work groups.
• Ability to concurrently handle multiple responsibilities.
• Knowledge of Microsoft Office to include Word, Excel and Powerpoint.

What you’ll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.