The Role

The Project Manager is the primary single point of contact for large-scale transformation programs.  The Project Manager is responsible for overseeing the impact of the transformation project, developing strategies to facilitate adoption, communication and training, while collaborating closely with the project stakeholders to ensure a smooth transition and successful delivery. 

The Main Responsibilities

• Develop, plan and manage implementation of activities for highly complex programs for internal customers.

• Accountable for timely project completion and delivery.
• Analyzes work plans and schedules.

• Develops project progress and status reports.

• Coordinate and facilitate project meetings. Develop and distribute timely meeting minutes, to include track/manage action items and verify they are incorporated into the program schedule and that deliverables are met on time.
• Lead efforts to Assess/Manage risk, impacts and potential alternatives and escalate as required to the appropriate level of management.
• Set program objectives and establish clear measures to successfully define and meet project deliverables and timelines.  Utilize the change control process to track schedule changes.
• Acts as project team leader, accountable for successful overall project completion.

• Through partnership with other staff organizations, define Key Performance Indicators (KPI), training, process standards, policies, and procedures. 

• Provide executive level status updates.

• Ensure adherence to project related policies and processes

• Create comprehensive change management plans outlining communication strategies, training programs, resistance management tactics, and stakeholder engagement activities

• Proactively communicating project changes to key stakeholders, addressing concerns, and managing expectations throughout the implementation process

• Tracking change management activities, measuring adoption rates, and evaluating to mitigate negative impacts and promote buy-in. 

• Reiterate scope, roles/responsibilities and schedule on a regular basis and provide team members a single point of contact for all project issues

• Employs judgment to make business decisions about things that will impact the project, customer or company. Has the authority to stop activities from proceeding when continuing to move forward would have a negative impact
• Responsible for identifying and ensuring participation of all required internal and vendor resources to ensure the on-time delivery of sold services within budgetary guidelines.
• Negotiates due dates based on resource/network availability to maintain Lumen’s profitability and to meet customer requirements.
• Acts as customer facing single point of contact during the life of the project. Often dedicated to strategic global customers for repeat business.
• Identifies additional sales opportunities and engages Sales organization as appropriate. Performance in part, is measured based on customer surveys completed upon delivery of services.
• Understands project goals and objectives as it relates to customer’s business strategies and long term needs. Deliverables include project assessment, team formation, schedule preparation, status/jeopardy reports, risk analysis, project status reports, and post implementation analysis.
• Acts as mentor and team leader to other teammates
• Has the authority to drive work and escalate to the senior levels of the company to ensure projects are completed within specified due dates.
• Uses creative approach in negotiating & problem solving
• Works with leadership to provide input on strategic and complex projects

• Manages programs across multiple complex pillars and potentially coordinates with other project managers across organizations 

What We Look For in a Candidate

Minimum:

• Bachelor’s Degree and/or 5+ years of related experience

• Strong communication skills

• Leadership and influence

• Change Management expertise

   

Preferred Qualifications:

• Experience leading transformation/change projects

• Experience with large enterprise level program/project management tool implementation programs

• Experience with OneVizion or similar program/project management software

• PMP, PRINCE2, PMP, or PMI-ACP Certification

• 10+ years in project management experience
• Master’s Degree

Legal Statements

Compensation

The starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.

Location Based Pay Ranges

$94420 – $125890 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$99390 – $132510 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$104360 – $139140 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$109330 – $145770 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that’s based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

What to Expect Next