Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.

In one sentence

The Service Business Leader drives global sales and business development teams to achieve business unit goals in booking, revenue, profitability, operations, and delivery while guiding the vision and strategy for data and AI initiatives.

What will your job look like?

•    Lead global programs, customer success, and professional services teams, focusing on Data, Analytics, AI, ML & Automation solutions, from ideation and business development to sales and delivery. Represent the latest solutions in Data, Analytics, AI, and GenAI Automation solutions. .
•    Implements strategies to accelerate the closing of deals. Contributes input on strategies to drive and close prioritized opportunities.
•    Act as an experienced leader and manager motivated by technology and challenges, with a passion for learning new technologies and innovative solutions and integrating them into solving business challenges.
•    Demonstrate multi-disciplinary, result-oriented, and customer-focused skills with deep customer understanding and excellent leadership, planning, communication, and relationship-building abilities across geographies and cultures.
•    Act as a trusted advisor for C-level executives of global companies.
•    Focus on support and delivery of innovative solutions for a variety of clients, from strategy and proof of value to large-scale transformation projects, maximizing synergies among internal and external stakeholders.
•    Be responsible for solution strategy, business development, go-to-market, sales, customer success, delivery excellence, and professional services leadership. Create an annual pipeline while building consulting methodologies, assets, and skill sets. 
 

All you need is…

•    Proven track record of leading global programs, customer success, and professional services teams, focusing on Data, Analytics, AI, ML & Automation solutions, from ideation and business development to sales and delivery.
•    At least 5 years of overall experience in Data and AI solutions.
•    At least 15 years of overall experience in IT, including project implementation and operations/team management.
•    Validated experience in customer relationship management.
•    Fostering a growth mentality, and a deep understanding of business development, and service delivery.
•    Experienced leader and manager motivated by technology and challenges, with a passion for learning new technologies and innovative solutions and collaborating with them to solve business challenges.
•    Multi-disciplined, result-oriented, and customer-focused individual with deep customer understanding and excellent leadership, planning, communication, and relationship-building skills across geographies and cultures. A trusted advisor for C-level executives of global and local companies across industries.
 

Why you will love this job:

•    The opportunity to build, lead, and inspire a large team to envision and enact the business unit’s overall strategy.
•    The challenge of creating an environment that welcomes changes that are essential for the achievement of long-term goals.
•    Demonstrate the Amdocs brand to develop and retain top talent to ensure that people with the right skills and motivation are in the right place at the right time.
•    Drive growth by constantly looking for opportunities.