Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Primary Function

Regional field service responsibility which includes but not limited to; customer site visits, defusing tense situations, maintaining relationships, servicing equipment, repairing equipment, delivering salt, dealer support and customer service support

Responsibilities

• Install water softeners ¾”, 1” and 1.25”
• Complete Maintenance and repairs on residential and commercial water treatment equipment.
• Record unit data and test water conditions on each service call.
• Travel in company vehicle in order to support and maintain service area.
• Maintain service vehicle inventory.
• Add service call photos to CRM
• Take in salt deliveries and unload into warehouse via forklift.
• Removal of rental equipment when needed.
• Basic shop duties such as cleaning and building maintenance.
• Perform any other activities as needed or as directed.

Qualifications

• Associates Degree in a technical related field preferred
• Minimum of 2 years related work experience
• Knowledge of plumbing, solder, copper, and wirsbo

• HVAC/Plumbing/Mechanical related experience preferred
• Trade Certification, preferred.
• Proficiency with computers and programs, specifically Microsoft Office software
• Proficient customer service experience.
• Demonstrated experience in Control Systems (PLCs) and Building Integration Systems preferred.
• Possess a general understanding of local, state, and national codes / regulations.   
• Ability to work independently and as a team to meet deadlines and goals.
• Demonstrated comprehension of water supply systems, pressure boosting systems, regulation, piping scenarios etc.

Education

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.