The Role

Senior Engineer position requires a high degree of technical competencies while providing support to Vyvx Broadcast Operations. This position assumes ownership and accountability in areas of IP networking and provides leadership, guidance, and assistance to the Vyvx Broadcast Operations team.  Principal work includes designing and implementing IP configurations for Vyvx Broadcast events, performing Tier 3 level troubleshooting and interface with manufacturers and customers as well as enhancing Customer Satisfaction with knowledge of Broadcast Television Transmission. This position will also mentor engineer peers.

Location

This position is located at 100 S Cincinnati Ave, Tulsa OK. 

The Main Responsibilities

• Provide data support for Vyvx Broadcast customers and events Includes data design, installation and maintenance for new and current installations.
• Provide primary engineering design and configuration for data systems in line with Vyvx Services customer goals and requirements
• Evaluate new technical requirements for compatibility with deployed system design as well as new products for compatibility and applicability Vyvx Broadcast and Data solutions
• Maintain current knowledge base regarding complex routing, switching
• Monitor and analyze performance across customer networks and underlying MS Tools
• Provide high-level technical & engineering support for network performance management configurations, troubleshooting, and service restoration along with an understanding of switching, routing as it would affect performance management.
• Troubleshoot and resolve complex issues
• Provide high-level off-hours support on a rotating basis with other engineers
• Develop and oversee subordinate level technical methods, procedures, and assist with complex technical solution designs. Develop & document process flows.
• Identify capacity and performance issues for network traffic to ensure continued, uninterrupted operation of systems.
• Maintain network monitoring applications, equipment and utilities as needed.
• Conduct testing of disaster recovery plans as it pertains to network performance management equipment to detect faults and minimize malfunctions.
• Create and maintain network documentation and reports as required
• Act as liaison between Vyvx Operations and other Lumen departments and other vendors (e.g. Juniper, Evertz, Ateme, ) on high-level support issues.

What We Look For in a Candidate

• Bachelor’s degree plus 5+ years related experience or equivalent combination of education and experience.
• Experience with isolation of telecom and/or network outage causes and service restorations including understanding Juniper characteristics.
• Direct customer interaction communication skills
• Proficient PC skills in office applications and network connectivity configuration
• Proficient presentation skills for presentations to technical and non-technical audiences; must be able to translate technical terms and concepts to non-technical entities.
• Ability to work after hours and weekends to support outages, maintenances and on-call responsibilities
• Strong communication (oral and written), customer service, organizational and multi-tasking skills

Preferred Qualifications:

• Experience with Layer 2 Ethernet, MPLS and IP using Juniper, Cisco and Nokia router platforms.   Preference for Juniper-skilled individuals
• Familiarity with Broadcast Television transmission encoding, decoding and IP encapsulation protocols and equipment including Evertz, Ateme, NetInsight, Synamedia platforms
• Proven analytical and problem-solving abilities
• Highly self motivated and directed.
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment

Legal Statements

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Compensation

“This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$82,969 – $110,625 in these states: OK  

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We’re able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.”

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.