The Role

As a Lumen Sr Inventory Materials Specialist, you will perform fulfillment activities associated with picking, packing and shipping daily. Manage all equipment and supplies inventory as needed for item and order packing. Perform all transactions in the warehouse management system.  Aptitude to master and perform all functional and systems tasks related to receipts, returns, repair, outbound, and cycle counts, and be well versed in end-to-end warehouse operations. Skill to train employees and new hires on systems and processes when required, and operate as informal lead on the warehouse floor, directing efficient material flow. Ability to operate as the backup to the warehouse manager when absent.  Maintain established productivity standards utilizing metrics to monitor progress in all assigned duties.

Location and Schedule

This is an onsite position in our VA market. The office location is 2900 Towerview Road, Herndon, VA.

The Main Responsibilities

• Load and unload materials as required confirming shipments against load Bill of Lading. Open crates, boxes, cartons, and other containers and
• validate part numbers, quantities and serial numbers against material pack list. Perform material receipt transactions in SAP system to close open receipt line and show material received in the warehouse. Store receipted material in storage location and complete SAP system transaction confirming material is stored in an assigned storage location. Identify exceptions such as shipping errors from vendors, and initiate exception process.
• Pick orders from daily requisitions and complete SAP system transactions confirming parts, quantities, and serial numbers being removed from on hand inventory.
• Verify, pack and create associated shipment documents and ship orders utilizing UPS WorldShip for parcel shipments or freight carriers LTL shipments. This requires continuously monitoring queue in the system, and occasionally working exceptions through the process.
• Perform daily cycle counts and inventory reconciliations matching physical inventory counts to SAP on hand balances. Review and investigate system variances via SAP transactional history research and make appropriate system corrections/updates to sync SAP inventory balances. Restock/replenish inventory stocking and forward picking locations including warehouse restack and product relocations. Perform all inventory bin transfers and transactional updates in SAP system to complete material movement to final location.
• Receive RMA, de-install and field returns.
• Validate part, qty and serial number against return paperwork and process receipt transaction in the Equipment Return Tool and SAP systems using the determination from the tool to properly receive into Stock, Spares, Excess, or Recycle. Determine and diagnose item or serial number issues and errors impacting system receipt and processing and use notification tool to record and communicate existing issue.
• Review SAP item transactional history to apply corrective actions or request additional assistance.
• Identify and work through exceptions, including system issues, data inconsistencies and other issues that may come up. This requires interacting with others in the team and with other departments as appropriate.
• Train new employees, help other associates troubleshoot issues -whether system or process-related 
• Perform periodic on call after hours shipment requests. Required to lookup requested items in SAP systems and perform necessary system/order transactions to correctly remove items for shipment. Perform customer service activities including written and verbal communication to resolve customer issues and requests such as order disposition, expedited shipping, freight/parcel issues. 

What We Look For in a Candidate

High School Diploma/Technical Training
3+ years warehouse experience is required, including operating directly in warehouse management systems.
Able to operate a forklift, load and unload materials, and have the ability to lift up 50 lbs.
Motivated self-starter able to lead, work individually or within a team setting, and have the ability to monitor, direct and work from logical inventory work queues.
Ability to learn systems and processes quickly, and to communicate effectively to address issues
Adept at identifying items by mfg. part number and serial number when applicable.
Strong analytical, conceptual and problem-solving skills and very good oral and written communication skills.
Flexible in job tasks, and have the ability to perform on call and call out duties 24 X 7 on a rotational basis
Proficient in computer systems knowledge and skills, as well as experience with Outlook, Excel and Word applications
Experienced in warehouse fundamentals including knowledge of best practices, and procedures of material receipt, order fulfillment, RMA returns and inventory management

Security Requirements:
US Citizenship required
Must meet eligibility requirements for access to classified information (applicants selected will be subject to a government security investigation)

Preferred:
Experienced working in large volume distribution centers
Experienced with SAP and SAP WM systems
Experience and knowledgeable handling telecommunications materials and equipment

Legal Statements

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Compensation

The starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.

Location Based Pay Ranges
$44,138 – $58,850 in these states: VA.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.