Location/Office Policy:  High Street, Kilkenny/Office based role

• Are you interested in a customer facing role in a fast-paced environment?
• Do you have a strong track record in building relationships with customers?
• Do you like to work as part of a team?

What is the Role:

Our vision in Branch Banking is to be the best bank in every community.  We want to be customer focussed and dynamic, driven by empowered people and an agile mind-set and approach, with teams executing brilliantly every day, consistently outperforming the market and generating value for AIB.

The Service & Sales Advisor plays a key role in our team to ensure AIB can deliver exceptional service to their customers each day.

Key Accountabilities:

• Provide expert guidance and support to customers on sales and service-related queries.
• Proactively identify and execute opportunities to enhance the customer experience and drive business growth, while ensuring compliance with policies and procedures.
• Champion Digital Enablement, encouraging customers to embrace digital banking solutions while ensuring a seamless and high-quality service experience.
• Collaborate effectively across teams to achieve shared objectives and contribute to AIB’s success.
• Resolve customer issues efficiently across multiple channels, ensuring a customer-first approach.

What you Will Bring:

• A proven ability to build strong customer relationships and represent AIB with expertise and confidence.
• A passion for delivering exceptional customer service and finding innovative ways to enhance the customer experience.
• Strong teamwork skills, with the ability to work collaboratively across the organization.
• Excellent problem-solving abilities and the capability to respond to customer inquiries across multiple channels.
• APA/QFA qualification is desirable, but if you don’t have it yet, we offer support to help you achieve it.
• This role is subject to the Fitness & Probity Regime and Individual Accountability Framework requirements

Why Work for AIB

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Some of our benefits include;

• Market leading Pension Scheme
• Healthcare Scheme
• Variable Pay
• Employee Assistance Programme
• Family leave options
• Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

• Customer Focus: Building strong customer relationships and delivering customer centric solutions.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Ensures Accountability: Holding self and others accountable to meet commitments.
• Streamline & Simplify: Identifies and creates the processes necessary to get work done. Seeks ways to improve processes, from small tweaks to complete reengineering.
• Demonstrates Self Awareness:  Reflects on activities and impact on others. Admits mistakes and gains insight from experiences. Knows strengths, weaknesses, opportunities, and limits.

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Mia Coyne, at careers@aib.ie  for a conversation.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie

Disclaimer:

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.  

Application deadline: 11th March 2025