The Role

The Lead Operations Engineer will apply advanced engineering and network principles, theories, concepts and technologies to solve unusually complex problems and issues at Lumen.

Location

This is a Work from Home position within the U.S.

The Main Responsibilities

•    Use SolarWinds to manage and troubleshoot devices from various vendors including Juniper, Cisco, Fortigate.
•    Maintain and perform maintenance/upgrades at Data Center on Cisco IOS, Fortigate and Juniper devices.
•    Responsible for Configuring/Troubleshooting Juniper SRX, MX, Fortigate, and Cisco Firepower firewalls 
•    Coordinate with Security team to perform audit and vulnerability assessments of network devices, and to perform vulnerability mitigation. 
•    Perform and coordinate incident diagnosis, corrective action, and root cause analysis
•    Independently organize work requests based on departmental priorities and system criticality
•    Manage vendor relationships required for the evaluation, installation, modification, upgrade, and repair
•    Perform preventative maintenance of Network Infrastructure components.

General Work Competencies / Abilities: 
•    Strong technical skill level working on complex assignments within the network systems (implementation, acceptance, and change management). 
•    Ability to resolve complex network problems involving power, network hardware/software, lines, routers, firewalls, modems, and terminals. 
•    Ability to use software/hardware tools to identify and diagnose network status and problems. 
•    Experience conducting installation and maintenance on complex network monitoring equipment. 
•    Ability to resolve complex trouble tickets.
•    Apply excellent customer service skills 
•    The desire to work in a complex 24×7 call center. 
•    Demonstrated proficiency with trouble ticketing application as well as other internal tools 
•    The ability to work off hours/on call and during holidays 
•    Expertise Mentoring/Training/Coaching team members

What We Look For in a Candidate

Basic Qualifications: 
•    Desired Certifications:  CCNP, Security +, JNCIP-SEC, NSE4/5
•    5 + year of technical customer call center experience. 
•    Associate degree in Engineering, Electronics, Networks or related technical or vocational education or equivalent experience or 7+ years of related work experience. 
•    Test knowledge/experience of DS0/DS1 circuits. 
•    Strong knowledge of TCP/IP, routing protocols, and IP addressing. 
•    Experience with basic commands in Cisco, Juniper, and Fortigate.
•    Applicant must have ability to obtain Public Trust Suitability

Knowledge: 
•    Knowledge of Firewalls, specifically Juniper SRX, Firepower.
•    Knowledge of Fortigate devices and SDWAN components.
•    Knowledge of IP Address Management (IPAM) systems, or equivalent (InfoBlox).
•    Previous experience troubleshooting complex network problems involving power, network hardware, routers, CSU, or carrier services. 
•    Experience working on complex translations troubles and/or maintenance assignments related to network switching equipment to resolve trouble tickets. 
•    Advanced expertise with IP routing on multiple router platforms 
•    Knowledge of TCP/IP, routing protocols, and IP addressing. 
•    Experience with advance commands in Cisco, Juniper, and Fortigate devices.  
•    DNS & e-mail problem expertise
•    Experience with Wireless Access Points and various remote switches/MUX’s/VOIP Telephones
•    Has ability to understand and isolate physical layer problems
•    Experience working with software and hardware tools to remotely identify and diagnose WAN problems.  
•    Ability to understand and isolate physical layer problems. 
•    Familiarity with VOIP, long distance and international dialing and routing. 
•    Ability to identify and resolve customer reported trouble.  
•    Takes full ownership and accountability in areas assigned. Takes independent action and rarely requires guidance, often proactively take the lead on technical issues/concerns.

Compensation

The starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.

Location Based Pay Ranges

$94420 – $125890 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$99390 – $132510 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$104360 – $139140 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$109330 – $145770 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

What to Expect Next