Overview
- Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
- Provide accurate and comprehensive information about products, services, and company policies.
- Capable of handling complaint cases effectively or escalating them to the SME or Team Leader to ensure issues are resolved with care and in a timely manner.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate with other departments, such as sales, aftersales, and marketing, to ensure a smooth customer experience.
- Stay up-to-date with company products, services, and policies to provide accurate information to customers.
- Meet or exceed performance targets, including response time, resolution time, and customer satisfaction ratings.
- Actively contribute to continuous improvement initiatives by providing customer feedback and suggesting enhancements to processes or products.
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