The Role

Responsible for supporting the delivery of requests for telecom services. Ensure requests are processed in a timely manner to meet service level agreements (SLA) and customer expectations. Document all order activity and ensure data integrity in Lumen (CTL) systems.  Responsible for accurate and timely communication of order milestones to internal and externally facing teams – escalating as needed. 

Location

This role is Work from Home and can be based anywhere in the United States

The Main Responsibilities

• Function in an Entry level position to ensure the timely and complete provisioning of telecom service orders using Lumen systems and processes.
• Process orders according to Service Level Agreements (SLAs), On Time Performance and quality standards
• Manage the assigned queue using time management skills
• Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated. 
• Become familiar with one or more Lumen voice products’ processes, builds and designs
• Use training and peer knowledge to demonstrate ability to process tasks as assigned for incoming work
• Escalate to a higher level as needed
• Respond to maintenance and troubleshooting requests

What We Look For in a Candidate

Minimum:

• Associates degree or equivalent education and relevant experience. 
• 2+ years related experience in specific area or equivalent.
• Collaborative skills and use a team approach to accomplishing work.
• Good verbal, written and interpersonal communication skills.
• Ability to stay organized.
   

Preferred:

• Experience working in a fast-paced environment and dealing with ambiguity
• Project management experience
• Familiarity of Lumen provisioning systems and processes

Compensation

The starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.

Location Based Pay Ranges

$38119 – $50825 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$40500 – $53500 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$42132 – $56175 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$44138 – $58850 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that’s based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

What to Expect Next