Company / Location Information

A. O. Smith Corporation (NYSE: AOS) is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, offering a comprehensive line featuring the best-known brands in North America and China, we also manufacture water purification and water softening products for residential and light commercial applications. 

Recognized by The Tennessean as one of the top Nashville area Workplaces, Lochinvar (A business unit of A. O. Smith) is a leading producer of energy-efficient boilers, water heaters, pool heaters and commercial package systems.  We focus solely on serving our customers and offer them a product that delivers unmatched quality, performance, and application flexibility.  

Primary Function

The Service Technician provides service to phone customers, job site field service support, and assistance in training programs to provide the customer with the best possible service.  The Service Technician also provides customers and end users with product and technical support by performing the following duties.

Responsibilities

• Respond to customer inquiries on the telephone, through on‑line networks, and by mail.
• Communicate with customers to help them understand how to use the product properly.
• Handle customer problems that appear to arise from the use of the product.
• Handle requests for replacing defective parts.
• Complete, maintain, and process pertinent paperwork and records.
• Perform limited field service on Company products as required.
• Assist in preparation of Technical Service Bulletins to provide product related information to the field.
• Understand and troubleshoot water heater piping applications and limited boiler piping applications.
• Provide assistance to other departments as needed.
• Review labor requests for accuracy by comparing the repair description to the parameters set forth in Lochinvar’s warranty policy and service provider’s agreement.
• Review products start up reports. Approve, or provide feedback to the submitter as required.

Qualifications

• One-year certificate from college or technical school and two to four years HVAC related experience; or equivalent combination of education and experience. 
• HVAC related experience.
• Required:  Proficient in Microsoft Word and Excel, Customer Service experience, Electrical or Mechanical experience, and HVAC experience. 
• Preferred but not required:  Control Systems (PLCs), Building Integration Systems, JDE, or Agile.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 
• High School Diploma GED. 

Physical requirements: 

• While performing the duties of this job, the employee is regularly required to sit, stand, walk, lift weight of 50 lbs. to waist level, and drive vehicle.

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

Based out of our Lebanon office, this role is eligible to participate in our hybrid work program, which allows employees to work remotely up to two days per week. New employees in eligible roles can apply for this program after successfully completing their initial 90 days of employment

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