The Role

We have an immediate opening for Field Technician I. Responsible for asset management: processes deliveries and replenishes consumables as well as coordinates shipping and receiving of materials. Maintains tools, test sets, and electronic equipment including, but not limited to: fiber optic transmission equipment, lightwave multiplexing equipment, AC and DC power equipment. Assists in installs, provisions, tests, and maintains DS0 thru OC192 services. May install and test transmission/switching equipment. Troubleshoots network equipment, removes and replaces defective modules, tracks spares and ensures repair. Monitors/locates route and assists in executing restoration in the event of a service interruption, proactively responds to potential problem areas in order to ensure integrity of the network. Responsible for learning all of the systems and applications required to perform the job function adequately. Updates installation records, enters appropriate detailed log information on trouble tickets for reference, and provides reports to others on status updates and issues related to assignments. Performs preventive/scheduled maintenance and inspections on equipment and on the critical infrastructure including, but not limited to: HVAC systems, high-voltage electrical systems, DC Power Plants

Location and Schedule

• We are looking for individuals who are in the Memphis, TN area. 
• Monday through Friday, with rotational on-call schedule as needed.
• After hours will be required on occasion.
• There will be opportunities for Over time. On-call 24×7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.

The Main Responsibilities

• Routinely connect with customers
• Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network.  Proactively identify potential problem areas to ensure integrity of the network and company.
• Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered.  May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
• DC power installs including tertiary and BDCBB.
• Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, and DC power plants.
• With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively.  Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations.  Regularly provides status updates and reports problem situations related to assignments to management.
• Outdoor work is essential for the locating and inspection of buried cables, construction sites, and field facilities.
• The role demands adherence to safety protocols and may involve working in various weather conditions, noise levels, hazardous environments, and across diverse outdoor surfaces.

What We Look For in a Candidate

Required Qualifications:

• High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
• Must maintain site security and cleanliness.
• Must have PC skills and be well versed in Microsoft Windows and Office applications.
• Must possess the ability to quickly learn corporate databases.
• On-call 24×7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
• A valid driver’s license
• Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions
• Candidate needs to be willing/able to cleared for  government background

Preferred Qualifications:

• 2+ years of relevant job experience 
• Attention to detail with good organizational capabilities.
• Ability to prioritize with good time management skills.

Compensation

The starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.

Location Based Pay Ranges

$40,500 – $53,500 in these states: TN 

As with the pay range variety that’s based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.