The Role

Lumen’s Facilities Maintenance Engineers are responsible for providing 24x7x365 Tier II technical support and troubleshooting assistance to field operations for our facilities’ critical infrastructure equipment such as AC power distribution, buildings, grounding, fire systems, generators, Auto Transfer Switch (ATS), Uninterruptable Power Systems (UPS), UPS battery strings, Direct Current (DC) power plants, DC plant batteries, Power Distribution Units (PDUs), Static Transfer Switch (STS) and Heating, Ventilation and Air Conditioning (HVAC) systems, including Computer Room Air Conditioner (CRAC) units, chillers, dry coolers, condensers, pumps and building structural issues to ensure operational integrity, improve efficiency and reduce operational costs.

The ideal candidate will embrace challenges and excel in a high-pressure work environment. They will drive operational excellence and continuous improvement while exemplifying Lumen’s 8 cultural beliefs of Teamwork, Trust, Transparency, Clarity, Courage, Customer Obsession, Growth Mindset, and Allyship.

Location

This is an onsite position with multiple openings (locations listed below). Candidates must have a valid driver’s license and be willing/able to commute to the site in which they are based. This role may require on-call or emergency disaster recovery availability expectations.

Montgomery, AL: 315 N. Bainbridge Street

Phoenix, AZ: 811 S. 16th Street

Bakersfield, CA: 1430 Truxtun Ave 

Sacramento, CA: 770 L Street

Colorado Springs, CO: 1020 Babcock Road

Denver, CO: 1850 Pearl Street

Boise, ID: 1103 W Miller Street

Indianapolis, IN: 731 W Henry Street

Pleasant Hill, IA: 4550 Carlisle Road

Southfield, MI: 19675 W 10 Mile Road

Bellevue, NE: 1514 Chandler Road West

Newark, NJ: 165 Halsey Street

Albuquerque, NM: 400 Tijeras Ave

Cincinnati, OH: 400 Pike Street

Portland, OR: 1335 NW Northrup Street

El Paso, TX: 501 W. Overland Ave

San Antonio, TX: 5130 Service Centre Drive

Seattle, WA: 1000 Denny Way

The Main Responsibilities

• Provides Tier II support to field technicians and field management in stabilizing emergency situations and reducing the dependency on vendor support for issues that can be solved internally.
• Dispatches vendors in ticketing system, follow up on repairs with vendors and process vendor invoices.
• Assists field technicians in reducing the dependency on vendor support for issues that can be solved internally.
• Participates as a subject matter expert on task forces or cross functional projects; advises departments on solutions for technical problems or barriers.
• Recommends solutions to increase network integrity and reliability through testing and evaluation.

What We Look For in a Candidate

Required Qualifications

• 2+ years of experience working with critical infrastructure.
• Demonstrated leadership and project management skills with ability to assess project needs and effectively communicate in delegation of complex technical tasks/assignments to team of contractors and vendors.
• Ability to travel in short notice to provide hands-on assistance with emergency situations. Travel is a requirement of the position.
• Valid driver’s license and satisfactory driving record.

Preferred Qualifications

• Technical background with experience in a skilled trade.
• Mechanical or electrical course studies and/or certifications.
• Financial acumen and technical knowledge specifically in managing vendors and interpreting services required, billing for repairs, etc.

#CNP

Compensation

The starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.

Location Based Pay Ranges

$63,980 – $85,300 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$67,340 – $89,780 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$70,710 – $94,270 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$74,070 – $98,760 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that’s based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.