Who are we?

Amdocs is a global leader in B2B2C telecommunications solutions, driving transformative business growth with cutting-edge technologies and data-driven insights. We are looking for an innovative and driven CVM Marketing Consultant to join our team. If you thrive in dynamic, customer-focused environments and have a passion for marketing strategy, we want to hear from you!

In brief

As a CVM Marketing Consultant, you will work directly with our customers to develop and implement comprehensive base management strategies, leveraging advanced analytics, machine learning, and our leading campaign automation platform. This is your chance to lead impactful, creative marketing campaigns that drive customer satisfaction, revenue growth, and business success.
This role sits within a team of marketing consultants, working both with existing customers and alongside sales/consultancy teams. We are looking for candidates who have the flexibility and enthusiasm to work across multiple customers and across project teams to win new customers. 
 

What will your job look like?

•Lead CVM Strategy Development: Take ownership of customer lifecycle management strategies, from ideation to implementation, to drive business profitability and customer retention.
•Data-Driven Insights: Perform in-depth data analysis (with support from Data Analysts) to uncover customer trends and behaviour, translating findings into actionable CVM recommendations.
•Collaboration Across Teams: Partner with sales, consultants, data analysts, campaign developers, customers and other stakeholders to design and execute campaigns that align with customer objectives and strategic goals.
•Senior Leadership Presentations: Effectively present your findings and strategic recommendations to senior management and key stakeholders.
•Innovate and Optimize to Drive Performance: Continuously innovate new methodologies and strategies to meet revenue targets and enhance customer experience, using data and automation technologies.
•Identify New Business Opportunities: Support the identification of strategic and ad-hoc business opportunities to expand customer engagement.

All you need is…

•Bachelor’s degree (preferably in Business, Marketing, Operations Research, or Statistics).
•Proven success as a CVM Marketing Manager or Segment Manager in telecommunications or subscription-based industries.
•CVM Expertise – Broad understanding of CVM campaign strategies for in-life customers, with hands-on experience in automated marketing technology.
•Strong commercial and analytical acumen, with expertise in data-driven marketing, business intelligence, and market analysis.
•Strong interpersonal and presentation skills, with a customer-centric mindset.
•Fluent in English; additional languages are a plus.
 

Why you will love this job:

This role combines both B2C base marketing as well as B2B consultancy which makes it a fantastic opportunity to deliver measurable results as well as build a reputation as a CVM expert with our customers. It also offers the opportunity to work with customers across multiple countries as well as with a team of passionate professionals to strengthen and deepen your own development and knowledge.