Bonus Type

Summary

At BOK Financial, our success starts with our incredible talent. We need a detail oriented customer service enthusiast like yourself to join our Mortgage Servicing group as a Collector, Mortgage Servicing. Bring your knowledge and passion for loan servicing to us.

Job Description

The Collector is primarily responsible for Collection calls and/or correspondence in a fast paced goal oriented collections department. This position provides customer service regarding collection issues, reviewing account for correct resolution and is accountable for reducing delinquency for assigned accounts.

Team Culture

Each team member is responsible for their set of daily tasks, but all work together to ensure the day’s work is completed.  They celebrate successes and find solutions together. They are a very close knit group that are all rowing in the same direction to deliver solutions and options to our clients.

We participate in group learning and idea sharing, and we practice candid communication through our open-door policy.  Problems are brought to the surface, and so are solutions; we’re receptive to feedback and constructive criticism.  We believe in personal and shared accountability. 

How You’ll Spend Your Time

• You will have both inbound and outbound call responsibilities each day on your defined customer list.
• You will develop your own strategy around effective calling campaigns and resolutions.
• You will be given the tools you need to succeed and support our customers while making a direct impact every day.
• You will work closely with your team and manager to develop solutions and remedy delinquency matters.

Education & Experience Requirements

This level of knowledge is normally acquired through 3-5 years of high volume collections experience.

Prior experience in Mortgage Collections is a plus.

Working Conditions & Physical Requirements