Primary Responsibilities

1. Compliant Oversight

• Ensure that ABO business activities adhere to relevant laws, regulations, and company policies.
• Oversee the implementation of business conduct policies and rules.

2. Investigation, Reporting, and Resolution

• Investigate alleged violations of business conduct policies and rules.
• Collaborate and work closely with relevant departments, especially the Sales Department, to address and resolve conduct issues promptly and appropriately.
• Prepare and submit reports on business conduct compliance to department manager and, if applicable, regulatory bodies.
• Communicate compliance-related metrics and trends to relevant stakeholders.

3. Unauthorised Selling

• Monitor online platforms for sellers offering Amway products.
• Investigate and identify online resellers, and take necessary actions such as removing their listings.
• Address product arbitrage by investigating and taking appropriate actions.
• Facilitate conflict resolution with violating ABO(s) and their upline(s).
• Regularly communicate with other BCR affiliates to address international resellers.

4. Data Analysis

• Regular monitoring of ABO activities and analyzing sales data to identify unusual patterns, anomalies, and potential violations that could impact ABO sales and qualification.
• Generate reports and present findings to the manager to inform strategic decision-making.
• Work with the Sales team to address and correct any deficiencies or weaknesses identified during the analysis.
• Act on the recommendations made by the risk audit team to enhance the organization’s risk management processes.

5. Communication, Education and Training

• Continuously enhance and incorporate relevant business conduct and rules initiatives based on feedback, changes in the business environment, and emerging ethical considerations.
• Develop and deliver training programs to educate ABOs on best practices and sound business stewardship in alignment with the Amway Rules of Conduct and Amway Values.
• Promote Amway values of ethics, business conduct policies, and rules to the ABOs.

6. Digital Communication Standards (DCS) and Quality Assurance Standards (QAS)

• Provide training sessions for ABOs on best practices.
• Ensuring effective, consistent, and compliant communication within the ABO business environment.

7. Social Quality Assurance

• Review ABO mentions across identified social media platforms and take appropriate remedial actions if necessary.
• Identify and address potential negative sentiments or emerging issues.
• Analyze and derive insights from social media conversations and prepare reports.

8. Others

• Respond and follow up on Helpdesk inquiries.
• Other duties as assigned or directed by the BCR Assistant Manager or Head of BCR.