The Role

Lumen is seeking early-career or second-career self-starters who are self-motivated with high technical aptitude and interest in a Network and Telecomm Customer Support role. In this Associate Engineer position, you will participate in our Network Implementation (NI) Academy which is a robust training program to jump-start and enable your success in this role. This rigorous program is designed to develop tech-savvy individuals in network operations, IP, and customer care where you will learn about our technology, networks, products, processes, and customer service best practices. 

Location and Schedule

This is an onsite position located at 1020 E Cataldo Ave, Spokane, WA 99202

Start Date: Monday, March 17, 2025

The Main Responsibilities

• Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices. 
• Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen-specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects. 
• Managing budgets, ordering materials, processing invoices, and resolving issues related to outside plant projects. 
• Working with networking optical hardware, such as transponders, amplifiers, switches, routers, and servers. 
• Troubleshooting and resolving network issues, such as outages, performance degradation, and configuration errors. 
• Building relationships with business partners, customers, and vendors. 
• Creating maintenance requests and ensuring timely completion of work orders. 
• Demonstrating multi-discipline expertise and responsibility.

What We Look For in a Candidate

Required Qualifications: 

• High School Diploma 
• Working knowledge of Microsoft Office software applications 
• Excellent verbal and written communication skills. 
• Strong analytic, leadership and presentation skills 
• Ability to work well independently or within a group. 
• Willingness to travel to different locations as needed. 
• Comfortable working in an outside environment. 

Preferred Qualifications: 

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field. 
• Knowledge of fiber optic network principles, standards, and best practices. 
• Certification or training in fiber optic technology, such as CFOT, CFOS, or FOA. 

Legal Statements

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Compensation

The starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.

Location Based Pay Ranges

$53,625 – $71,500 in these states: WA
 

As with the pay range variety that’s based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.