Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why you’ll love this job

• The Administrative Assistant I, Inflight Innovation and Delivery will be a member of the Inflight Technology team who will support the various Product Owners and Managers with administrative needs for mobile and technology solutions for Flight Attendants and the Inflight organization.
• The role is a part of the Inflight Technology team within our Inflight department.

What you’ll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Review, verify and prepare various department reports, including commission reports and weekly attendance and performance spreadsheet uploads
• Provide excellent service to our internal customers, including phone, email, and online support inquiries
• Contribute and assist with project initiatives, to include administrative tasks associated with implementation of new systems, tasks and methods  
• Complete transactions for computer and system access
• Sort, track and file data and correspondence
• Process time-sensitive requests
• Efficiently and effectively communicate to leadership, within the department, to address operational inquires

All you’ll need for success

Minimum Qualifications- Education & Prior Job Experience

• Hight School diploma or GED equivalent
• At least 1 year of prior administrative experience
• Intermediate experience with Microsoft Office software including Word, Excel, PowerPoint etc.

Preferred Qualifications- Education & Prior Job Experience

• Current or previous Inflight or Flight Attendant experience

Skills, Licenses & Certifications

• Ability to prepare correspondence and format reports
• Strong communication skills, time management skills, and the ability to multitask
• Ability to maintain confidentiality with team member files and personal information 
• Ability to prioritize and organize work responsibilities effectively
• Ability to exercise good judgement and work under time constraints with professionalism, efficiency, patience and tact 
• Ability to work individually or with a team

What you’ll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.