The Role

The Account Manager II – Inside is responsible for growing revenue in the small to medium sized customer accounts.  Primary function of sales being performed through technology and not on customer premises, the Account Manager II – Inside will develop long term, consultative relationships within customer base of accounts. The primary focus is to deepen and expand the relationship between Lumen and named accounts to maximize revenue and minimize loss of revenue / account churn.

Location

This position allows you to work from home in any state within the US. Preferred locations are Tempe, Arizona or Winter Park, Florida.

The Main Responsibilities

• Responsible for protecting base revenue and meeting/exceeding growth quota to maximize revenue within assigned base of customers.
• Responsibilities include identifying decision makers, determining customer needs, identifying appropriate solutions, and positioning these solutions with the customer.
• Through customer relationship, assessing product fit and expanding product portfolio.
• Responsible for updating relevant customer information – including sales funnel activity, opportunity updates, maintenance of monthly goals, customer proposals and customer contracts.
• Provides superior customer services with every customer interaction.
   

What We Look For in a Candidate

Basic Qualifications:

• High School diploma, GED or equivalent education and 2 years sales experience.
• Prior account management experience with a history of working to retain and grow existing accounts.
• Strong oral and written communication, analytical problem solving and closing skills.
• Proficiency with Microsoft Office (Word, Excel).

Preferred Experience:

• Associate’s or Bachelor’s degree or equivalent education and experience.
• Demonstrated stable track record of success in an inside/outside sales role.
• Advanced understanding of technology products and solutions and knowledge of how they are interrelated.
• Passion for customer service and the desire to understand and introduce new technology to customer base.    
• Ability to function in an unscripted capacity; requires solid interviewing / selling / persuasion skills, in addition to a strong knowledge of the company’s products/services and often requires additional knowledge of competitor’s products/services.

Legal Statements

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Compensation

What to Expect Next