Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why you’ll love this job

The airline industry is undergoing a groundbreaking transformation, transitioning from decades-old technology and business models to a dynamic, modern e-commerce approach. As part of the Offer & Order Management team, you’ll play a key role in shaping this evolution at American Airlines. This unique opportunity allows you to guide the airline through a pivotal shift, overseeing the implementation of cutting-edge solutions, and representing AA in key industry working groups organized by IATA, ATPCo, and ARC on the industry’s push towards modern retailing and selling.  This role is a part of the Offer & Order Management team within the Revenue Engineering group.

What you’ll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

•    Influence American Airlines’ strategic direction of Offer/Order Management to position us as a leader in modern retailing
•    Lead initiatives to optimize our e-commerce platform, supporting commercial needs and managing implementation and execution to drive revenue growth for American Airlines and enhance the overall customer experience
•    Collaborate with internal teams and external partners to develop delivery roadmap and define requirements, ensuring alignment with business objectives and customer needs
•    Present strategies and analyses to leadership, securing approvals and aligning the organization on decisions, timelines and solution recommendations
•    Partner with Engineering to execute short-term initiatives while developing future-state enterprise capabilities
•    Participate in industry working groups (i.e. IATA, ATPCo) to help forge best practices and new industry standards

All you’ll need for success

Minimum Qualifications- Education & Prior Job Experience

•    BA/BS in Business, Aviation, or related field, or equivalent training/experience
•    Minimum of 4 years of airline, retail technology or related field
•    Ability to translate high-level vision into technical requirements
•    Innovative thinker with a solutions-oriented mindset 
•    Ability to troubleshoot complex issues and find solutions quickly and efficiently

Preferred Qualifications- Education & Prior Job Experience

•    MBA preferred
•    Analytical skills with ability to synthesize large datasets
•    Experience working in an Agile environment as a Product Manager/Owner with good understanding of IT systems

What you’ll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.