Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.

In one sentence

The Customer Onboarding/Engagement Expert is a highly trained product expert responsible for end-to-end product deployment. 

What will your job look like?

• Ensure seamless customer onboarding by configuring products and customizing code (if needed) according to customer requirements.
• Act as a liaison between customers and the Product Core team, identifying product gaps and suggesting enhancements to improve the product.
• Provide technical support throughout the project lifecycle, advising customers’ technical teams on coding best practices, design principles, product features, 3rd-party configuration and tuning, and ongoing production monitoring.
• Review business and technical requirements with customers, offering tailored solutions that leverage the product’s capabilities to meet their needs.
• Participate in POCs and pre-sales demos, providing estimates, leading projects, developing customizations (or product configurations for SaaS products), and creating demo scripts/storyboards.
• Support the integration of Amdocs products with third-party applications in commercial customer networks and implements/validates product configuration changes in live environments.
• Design and delivers customized functional training for both customers and internal teams.
• Conduct connectivity validation of system components, reviews results with customers and vendors, and provides technical input for project status reports.
• Manage all defects/incidents during the project, ensuring they are directed to the appropriate owner and tracked through resolution.
   

All you need is…

Must-Haves:

• Experience and knowledge of telco networks, platforms, standards, and business processes. 
•  A minimum of 6 years of relevant experience.
• Experience in development, including work in Agile development environments.

Good to Have:

• Broad technical experience in SW: scripting, configuration, tuning, deploying, and installation.
• Experience in communicating and negotiating with customer personnel and management, up to the CxO level.
• Progressive experience in delivering and/or supporting complex software solutions and service/product implementations.
• Fluency in Spanish will be considered as an advantage
   

Why you will love this job:

• You are great at end-to-end product deployment and working with customers and we have great products and large global customers. What are you waiting for? This job is for you!
• You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development
• You will have the opportunity to work in multinational environment for the global market leader in its field