Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

SUMMARY OF DUTIES:
The Senior Technologist’s primary role is to provide production system operations and maintenance (O&M) support for end-users, applications, infrastructure, platforms, or network services. They will also work with internal customers and IT stakeholders to provide innovative solutions to technical challenges as they are considered the subject matter contributor.  In a consultative role, they may support multiple projects as a technology contributor.. Works on moderately complex tasks projects and IT support issues that involve a degree of risk or may impact business unit performance. Utilizes individual level of expertise within one or more areas of specialty.

ESSENTIAL FUNCTIONS:
• Researches and analyzes technologies within area of required expertise. 

• Comply with all safety requirements and instructions, campus includes active train yards, warehouses, mechanical facilities, and office spaces.

• Excellent proactive communication, time management and follow through skills/ expertise with MS Office suite applications

• Proficiency/expertise using Service Now Incident Management and Change Management application, or other Incident Management tools  

• Ability to move about within the campus site including using stairs or ladders when necessary. Campus includes active train yards, warehouses, mechanical facilities, and office spaces. Occasionally carry items, up to 50 lbs. as needed.

• Demonstrated ability to take role assisting in project coordination and execution

• Experience with onsite desktop support with desktop PC’s, laptops, mobile devices, (iOS & Android), and peripherals.

• Comp TIA A+ or equivalent, or Network + or equivalent certs.

• May assess emerging technologies and evaluate new products or tools for the organization.  
• Makes recommendations to management to influence long-term technology strategy and planning for multiple business units. 
• Assists in the development and analysis of source selection strategies.  

• Works with service providers to ensure that their in-scope technical solutions are consistent with the enterprise business strategy and architecture. 
• Serves as a consultant for issues.  
• Provides project managers with technical consultation and advice, enabling quick response to inquiries related to the program/project. Provides technical analyses to help define, assess, and monitor the technical aspects of the program/project or service. 
• Helps design innovative solutions using new technologies.  May recommend short-term alternatives when appropriate. 
• Troubleshoots existing information systems, applications, middleware, or networks to identify errors or deficiencies.  Helps to brainstorm possible solutions and evaluates alternatives against decision criteria. 
• Assists in the resolution of support issues escalated by senior operations, development personnel or service provider personnel.  Directly works with vendors during the problem resolution process as needed. 
• Provides technical expertise across business functions. Identifies opportunities to improve business processes via new technologies. Provides support for Sr. Principal Technologist’s representation of Amtrak at relevant industry forums.
• Effectively perform all IT Controls as applicable.

MINIMUM QUALIFICATIONS:
• Bachelor’s degree in computer science or engineering plus 3+ years relevant experience or 7+ years of relevant work experience as subject matter expert required to satisfy education and experience requirements. 

• This is an Onsite position that will travel throughout facilities in Philadelphia, PA. offering Tier II Deskside Support. 
• Exposure to and/ or working experience utilizing the ITIL Framework for Incident, Change, Problem, and Release Management.

PREFERRED QUALIFICATIONS:
• Bachelor’s degree in computer science or engineering plus 5+ years relevant experience

COMMUNICATIONS AND INTERPERSONAL SKILLS:
Must have excellent oral and written communication skills

PAY TRANSPARENCY:

 The salary/hourly range is $78,600-$101,844. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID:163772
Posting Location(s):N/A

Work Arrangement:03-Traveling – Optional Click here for more information about work arrangements at Amtrak. 
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:Up to 25% 

You power our progress through your performance.
 

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak’s pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.