Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you’ll love this job

• The Global People Support team serves to make culture a competitive advantage across the journey at American. We help ensure that every team member has a voice, feels heard, valued and included. We listen to our team members and each other, connect insights to action and bridge gaps across teams through our core leadership attributes of care, collaboration, development, results and future. We inspire policy and elevate performance for a better work environment. 
• This role will provide project management support to the Global People Support team.
• This role is dynamic and evergreen, providing daily opportunities to elevate the experience for our internal customers.

What you’ll do

• Serve as liaison across Global Business Partners, People Analytics, and other teams to analyze complex data, assess and share insights, drive process improvement and recommend strategic solutions  
• Consistently operate with the highest level of confidentiality and discretion
• Ensures project delivery is on time, on budget and outcomes successfully achieve the goal 
• Leverage advanced knowledge and skills to prioritize, collaborate and act as a strategic thought leader in providing guidance to People leaders on important business decisions by identifying areas of opportunities for continuous improvement, and implement best practices to increase efficiencies, reduce cost and time, and improve delivery and results
• Plan, organize and lead business-wide collaboration events, including all hands, in person trainings, and ad hoc requests while ensuring alignment with organizational goals and audience needs
• Collaborate with stakeholders to develop event agendas, secure speakers and manage content, fostering meaningful knowledge-sharing and networking opportunities
• You will work collaboratively with internal Centers of Excellence (COE’s) and external stakeholders to ensure any issues that arise are dealt with in a timely manner
• Create ad-hoc presentations related to Global People Support initiatives and operations 
• Maintains knowledge of current HR, Project Management, and industry issues and trends
• Create processes, tools, and reports to accurately capture key metrics of activities to help leaders integrate planning and process improvement to set, manage and achieve targets
• Coordinate and oversee plans, ensure priorities are aligned with business strategy, needs and expectations, and track at risk metrics and actions to keep work on time
• Assess risks and establish contingency plans with successful outcomes

All you’ll need for success

Minimum Qualifications – Education & Prior Job Experience 

• Bachelor’s degree in human resources, organizational behavior, legal, labor or related field 
• 3 Years of relevant work experience in Human Resources 
• 1 Year of experience handling investigations required
• 1 Year Experience with project management, data and market analysis, and data storytelling
   

Preferred Qualifications – Education & Prior Job Experience  

• Data driven mindset 
• Track record to detail and rigor prioritization
• Experience analyzing and distilling large sets of data in Excel and presenting findings both verbally and in writing
• PMP certification or Agile certification 
• MBA or master’s degree in organizational behavior, human resources, education or related field

All you’ll need for success (continued)

Skills, Licenses, and Certifications

• Exceptional project management skills: ability to take the initiative anticipating and handling problems or incidents before they become major issues
• Strategic and critical thinking skills; ability to see the big picture and implore strong judgment, decisiveness, and diplomacy skill
• Energetic, forward-thinking and implementation focused
• Proven ability to maintain highly confidential information
• Excellent written and oral communication skills, including facilitation/presentation skills; ability to present ideas in business-friendly and user-friendly language
• Comfortable working in a team-based environment.
• Strong ability to build, develop, and maintain key relationships/partnerships
• Ability to manage multiple, large-scale projects with competing deadlines and in a face-paced work environment
• Highly self-motivated and self-directed
• Good analytical and creative problem-solving abilities
• Ability to effectively operate in an environment of constant change and is flexible to adapt 

What you’ll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.