Job Type

Full-time

General Description

Responsible for providing the strategic direction, the planning, and execution of the technology roadmaps, as part of a unified product strategy, for assigned products and reports on process-related metrics.

Essential Duties and Responsibilities

• Lead and set the strategic vision for a portfolio of products, identifying opportunities that will drive growth and value for the customers and Popular overall.
• Lead the development and the evolution of the product roadmap in line with the industry that will drive revenue, enhanced customer journeys, operational efficiencies, and higher customer satisfaction.
• Partner with Technology to deliver scalable, impactful product solutions to market.
• Influence and collaborate with key cross-functional stakeholders to deliver successful outcomes in line with company goals and one that brings value to our customers.
• Drive the daily execution from idea to market across multiple teams, driving decisions that will mitigate risks and improve the overall product delivery and quality for our customers.
• Manage and coach a team of product experts, advocating and supporting their professional development and growth.

Essential Duties and Responsibilities (cont.)

Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the Organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education

Experience

A minimum of five (5) years of experience managing cross-functional technology team in a geo-distributed environment + five (5) years of combined experience in product management, client services, or product development.

Certifications / Licenses

Knowledge, Skills and Abilties (KSA’s)

• Supervisory Skills: Communicate effectively with colleagues and staff, coach, and mentor. Demonstrate ability to lead the work of others.
• Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests.  Ability to conduct analysis on work procedures, business results, and recommends changes to improve the effectiveness of the business’s management. Ability to integrate business acumen into communications, presentations, and negotiations. Ability to manage highly restrictive and confidential information.  
• Strong technical acumen: knowledge in analyzing, designing, and implementing Digital Banking initiatives. Technology driven – ability to balance the needs of the business against stated regulations requirements and controls.
• Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients.  Highly develop written and verbal communications skills in English.  Presents numerical data effectively. Superior communication and interpersonal skills.  Excellent report-writing and presentation skills.  Polished in preparing presentations, executive summaries, and business reports in English for executive audiences.

Knowledge, Skills and Abilities (KSA’s cont.)

• Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions. Ability to work in a high priority environment. Effective people skills to lead and coach the depth and breadth of Units’ programs while strategizing and implementing new solutions through partnering with corporate-wide teams.
• Analytical skills: Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Exceptional analytical, collaboration and problem-solving skills. Collects, research and complements data; ability to break down complex questions / data into well-structured analyses and synthesizes complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Strong critical thinking and problem-solving capabilities; quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.
• Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change.  Knowledge on project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports.  Must demonstrate leadership, logic, and reasoning skills.
• Operational/Regulations Processes: Knowledge on budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.
• Computer and Technological Skills: Proficient in MS Office 365 (MS Project, PowerPoint, Excel, Word, and Visio). Experience with tracking and project management tools such as: JIRA; data visualization and design tools such as: Power BI, Canva among others is desired.

Region Locations

Florida, Illinois, North Carolina or Puerto Rico.

Work Schedule

Hybrid or Remote

Values

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties, and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.