Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Primary Function

Proven reliability in receipt of customer purchase orders, order prep, entry, and management until shipped.  Demonstrated ability to professionally interact by phone, email and fax with customers, sales representatives, regional sales managers, and internal departments to provide or obtain sales order information, resolve order problems, and implement special requests.  

We Offer

Regularly Scheduled Hours:  Flexible but likely Mondays and Fridays with occasional mid-week opportunities. Approximately 16-24 hours per week. 

Hourly Rate of Pay: $19/hr. 

We are a drug-free facility and require all employees to pass a drug screen and background check.

Responsibilities

1. Manage parts sales order backlog.
2. Utilize customer information effectively and efficiently while entering all customer parts orders into CRM platform
3. Receive and handle customer requests and complaints via phone, fax or computer.
4. Inform customer of parts prices, shipping date, anticipated delays, and any additional information needed by customer.
5. Call customers when necessary to advise shipment delay and/or to obtain additional information.
6. Check inventory and schedule shipment of customer orders.
7. Follow-up on orders to ensure delivery by specified dates.
8. Check and confirm, price and discount of customers.
9. Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
10. Compiles statistics and prepares various reports for management including replacement parts field information, cross reference and parts bulletins.
11. Handle irate customers in a professional manner.
12. Obtain customer feedback information.
13. Participates in continued update and improvement of parts identification tools.
14. Perform other duties as assigned by supervisor.

Qualifications

• High school dimploma or GED
• 3 + years of related work experience or training
• Exceptional computer proficiency and ability to navigate through systems
• Professional face-to-face, telephone, and email communication skills
• Strong analytical and problem solving skills
• Self-directed within established policy and procedure structure
• Attention to detail and desire to provide quality service to both internal and external customers

Education

ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.