The Role

Provide technical direction in the creation, delivery, and integration of multiple and moderately complex software solutions. May translate business requirements into specific designs and/or participate in the design, evaluation, and selection of IT solutions for software for a specific business process. Establish the current and future use of the practice, metrics, and methodologies to determine current and future solutions. Explore and evaluate new and approved technologies. Consult on the application of existing and new, approved technologies to develop solutions. Ensure the process of creation and delivery of design and solution in accordance with the architectural direction.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

• Build, deploy, test, and maintain Order Management applications developed on ServiceNow App engine Studio [Flow designer, Action Designer, Closed Loop Automation]
• Configure product/service catalog in ServiceNow.
• Review performance observations from Apigee alerts and proactively help build robust systems and engage in all aspects of the SDLC
• Mentoring junior engineers in ServiceNow development and testing(Order  Management, Catalog, Flow Designer).
• Contributing to design and architecture solutions for shopping workflow and order management systems.  
• Working with Solution Managers, System Architects, Scrum Masters/Team Coaches, QA Analysts, Product Owners, and other cross-functional resources to define and deliver business-impacting projects.

What We Look For in a Candidate

Required Qualifications:

• Total of 8+ years of experience, Bachelor’s degree and/or graduate degree in marketing, sales, information systems, merchandising, or similar field
• 4 years of hands-on expertise in the ServiceNow platform related to Catalog-Driven Order Orchestration, Order Management, Order Decomposition, Order Fulfillment, and Order Fallout Management capabilities
• 4+ years of experience with ServiceNow App Engine Flow Designer, REST/SOAP Integrations (API – Inbound/Outbound integrations) in ServiceNow
• Proficiency in Flow Designer, Integration Hub, GIT Hub Spoke, Kafka Spoke, GCP spoke, JavaScript
• Experience in monitoring/analytics platforms like Splunk, AppD, etc
• A self-starter mentality to work in a fast-paced working environment and should have excellent interpersonal and communication skills

Preferred Qualifications:

• Domain Skills: TM Forum: Conversant with TM Forum open APIs (like 622, 641, 646, 679, other order management related) and Open Digital Architecture
• Database Skills: Understanding of relational databases and the ability to write and understand SQL queries.
• Expertise in Telcom Order management practices, Catalog & Shopping cart expertise.

Compensation

The starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.

Location Based Pay Ranges

$111,480 – $148,630 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$117,340 – $156,450 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$123,210 – $164,280 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$129,080 – $172,100 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that’s based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

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