Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why you’ll love this job

• This job is a member of the Crew Scheduling Strategy and Support team within the Integrated Operations Division.
• Represents the voice of customers and users of various applications by serving in the role of Product Owner within the Crew Scheduling product.
• Leads activity associated with the automation and implementation of the Pilot and Flight Attendant JCBAs.
• Responsible for providing guidance to the Crew Scheduling and Tracking teams on crew contractual issues.

What you’ll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Lead, document, and execute business focused testing to ensure applications perform according to user requirements and within established guidelines. 25%
• Documents how the system should perform through acceptance criteria and ensures requirements are met and accepted by reviewing and documenting test results. 40%
• Leads customer-driven design and usability testing. Collaborates closely with the UX team to ensure a well-positioned product through analysis.  15%
• Collaboratively creates the product roadmaps, contributes to strategy inputs from stakeholders. Influences stakeholder expectations for delivery of new capabilities, features, and functionalities. 10%
• Maintains a robust backlog of product features/capabilities that align with desired business outcomes and strategic direction. 10%
• Coordinate and facilitate training for new team members working in the Product Owner role.
• Complete Risk Management Worksheets (RMW) and participate in RMW reviews as necessary.
• Leads activity associated with the automation and implementation of the Pilot and Flight Attendant JCBAs including requirement and test cases documentation, reporting on progress to product stakeholders, and working with the Crew Scheduling training team in development of training material when needed. 
• Coordinates and attends contract compliance meetings with APA/APFA including call reviews and Crew Compensation inquiries. 

All you’ll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in related field or equivalent experience/training
• 2 years job related experience
• Proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively
• Strong communication and interpersonal skills, with the ability to engage, influence, and inspire Stakeholders
• High degree of organization, initiative, and personal accountability
   

Preferred Qualifications- Education & Prior Job Experience

• Prior Product Owner experience
• Prior experience supporting Crew Scheduling
• Experience working with Agile methods and tools
• Knowledge of Azure DevOps 

Skills, Licenses & Certifications

• Knowledge of Microsoft Office tools including Word, Excel, PowerPoint, and Outlook
• Excellent analytical thinking and problem-solving abilities
• Satisfactory Attendance and Performance
• Ability to work with minimal supervision
• Ability to be flexible and capable of adapting to constant change
• Ability to effectively meet deadlines and prioritize tasks in a dynamic and fast-paced work environment
• Ability to work in a stressful environment
• Ability to report to work on a regular and timely basis
• Ability to work shifts, weekends, and holidays, as needed

What you’ll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. 

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.