General Description

• This position is responsible for assisting the team and management in designing and implementing effective fraud reporting packages. Define and recommend specific actions to be taken for the clear understanding of results. Focus efforts and attention in analyzing results from the teams to provide accurate solutions and encourage out of the box thinking among colleagues.

Essential Duties and Responsibilities

• Develop and analyze reports/metrics/dashboards in a monthly and/or quarterly basis, share them with fraud management team, related business units and regulatory agencies, if needed, in a monthly and/or quarterly basis.
• Create, adjust, and share regular and custom reports/metrics/dashboards to enhance the comprehension of the business and/or unit. Use descriptive analytics to examine the information and find trends, patterns, gaps, and insights.
• Gathers, reviews, and analyzes business results and needs to help identify business problems, propose solutions and recommendations that enables the division and organization to achieve its goals.
• Must be capable of understanding current processes and able to execute daily tasks using Microsoft Power Platforms including but not limited to Power BI, Power Automate, Power Apps, etc.
• Identify opportunities for reports, dashboards and processes improvements, proposing effective solutions after having evaluated their benefits.
• Answers data-related questions by using data and business knowledge and getting information from various sources.
• Coordinate and facilitate working sessions to identify and develop different business solution alternatives and scope.
• Identify opportunities for reports, dashboards and processes improvements, proposing effective solutions after having evaluated their benefits.
• Timely perform daily review of a variety of fraud reports.
• Create presentations and be able to communicate (verbal and written) results/metrics with the business units that rely on the information mainly for decision making.

Supervisory Responsibilities:

This Job has no supervisory responsibilities but in special circumstances may lead the work of others.

Minimum Education

• Bachelor’s degree in Business Administration, Finance, Information Systems, or Industrial Engineer.

Experience

• At least one to two related experience in business analysis or project coordination. Banking, financial reporting, fraud processes and customer service experience is preferred. 

Other Qualifications

• Excellent interpersonal skills and teamwork.
• Analytical and critical thinking capacity is a must, with emphasis on attention to detail.
• Proven capacity to learn quickly and adapt to changes.
• Comfortable dealing with large, complex, sensitive, and confidential data.
• Demonstrate proactivity to find and define problems, understand business impact, identify solutions, and provide recommendations for corrective actions.
• Excellent organizational skills and ability to manage multiple priorities.
• Must possess the ability to work under pressure, meet deadlines and be responsible.
• Proficient with Word, Power Point, Advanced Excel, MS Power Tools (SharePoint, Power Apps, Power Automate, Power BI), or another database tool.  Knowledge of SQL, SAS and database querying.
• Strong communication skills both written and spoken in Spanish and English.

Work Schedule

• Monday thru Friday from 8:00am to 5:00pm

• Hybrid model available

• Must be available to work extended hours

Values

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.