Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.

In one sentence

Designs, develops, modifies, debugs and/or maintains software systems. Works on one or more specific modules within a large software system scope. Assumes ownership and accountability of specific modules within an application. Serves as an expert on specific modules, applications or technologies, and deals with complex assignments during the software development lifecycle.

What will your job look like?

Key Responsibilities:

• Engineering – Designs, develops, modifies, debugs and/or maintains software code according to functional, non-functional and technical design specifications. Follows Amdocs software engineering standards, applicable software development methodology (such as design-led thinking, DevOps) and release processes. Ensures code is well designed, maintainable, scalable and supportable. Develops software verification plans and automation and integrates software components into a fully functional software system. Promotes system reliability and operability. Presents demos of the software products to stakeholders and internal/external customers. Uses knowledge of the product/solution and technologies to influence the direction and evolution of the product/solution. Serves as an expert on specific technology.
• Investigation – Investigates issues by reviewing/debugging code and providing fixes (analyzes and fixes bugs) and workarounds. Reviews changes for operability to maintain existing software solutions. Highlights risks and helps mitigate risks from technical aspects.
• Analysis – Analyzes requirement documents/HLDs. Performs impact assessment (for example, for critical production issues) and contributes to Root Cause Analysis of issues and outlines corrective actions. Performs tasks related to scoping.
• Team Work and Collaboration – Collaborates and adds value through participation in peer code reviews, provides comments and suggestions, and works with cross-functional teams to achieve goals. Serves as the technical focal point with other teams to resolve issues related to interfacing functionalities.
• Technical Ownership – Assumes ownership and accountability of specific modules within an application and provides technical support and guidance during solution design for new requirements, problem resolution for critical / complex issues. Ensures that documentation related to specific modules / applications is correct and up to date. Performs peer code inspection and reviews developed solutions and provide relevant feedback.
• Innovation and Continuous Improvement – Brings continuous improvements/efficiencies to the software or business processes by utilizing software engineering tools and various innovative techniques as well as through the reuse of existing solutions. By means of automation, reduces design complexity, reduces time to response, and simplifies the client/end-user experience.
• Quality and SLAs – Contributes to meet various SLAs and KPIs as applicable for account and unit – for example, Responsiveness, Resolution, Software Quality SLAs, etc.. Ensures assigned tasks are completed on time and that delivery timelines are met in accordance with quality targets of the organization.
• Onboarding and Knowledge Sharing – Onboard new hires and train them on processes, shares knowledge with team members, and takes an active role in technical mentoring within the team and elevating the knowledge of the team.
• Communications – Represents/leads discussions related to product/application/modules/team (for example, leads technical design reviews). Builds relationships with internal customers/stakeholders.
   

All you need is…

Critical Experiences

• 5+ years of experience as a software development engineer 
• 2+ years of experience as advanced software development engineer
• 1+ years of experience as software development specialist/expert

Credentials

• Technical leadership in code design & development along with product solutioning
• Excellent knowledge of software design principles
• Awareness of architectural styles
• Expertise in Amdocs Ordering system
• Bachelor’s degree in Science/IT/Computing or equivalent.

Why you will love this job:

• The chance to serve as a specialist in software and technology.
• You will take an active role in technical mentoring within the team.
• We provide stellar benefits from health to dental to paid time off and parental leave!