The Role

The Operations Manager, Federal Programs is responsible for overseeing and managing the day-to-day operations of the program. The Air Force (AF) Base Infrastructure Modernization Program (BIM) is a multi-award indefinite delivery/indefinite quantity (ID/IQ) contract in support of AF Base Area Network (BAN) efforts to modernize and sustain approximately one-hundred and eighty-seven (187) installations globally over the ten-year period of performance. BIM will modernize the Non-classified Internet Protocol Router (NIPR) and Secure Internet Protocol Router (SIPR) BAN through a hybrid as-a-service model utilizing contractor provided networking services. The BAN architecture is comprised of wired network components, wireless network components, inside plant cabling, outside plant cabling, and distribution services. The contractor will modernize, operate, and maintain base network infrastructure to meet Service Level Agreements (SLAs). 

The Main Responsibilities

The Operations Manager, Federal Programs is responsible for planning and overseeing the day to day operations of Lumen’s BIM program, and dozens of teaming partners. The role requires extensive experience leading very large, complex teams performing numerous awarded Task Orders simultaneously worldwide. The Operations Manager will work closely with various departments to streamline processes, improve efficiency, and achieve program goals. 
 

• Participates in the development of Public Sector business unit strategic plans and policies, by providing direction to BIM PMO managers and teaming partners to achieve business objectives.
• Lead and manage the operational aspects of the BIM Program, ensuring alignment with organizational objectives. 
• Directs development and implementation of processes and procedures to ensure efficient Task Order execution and addresses problems and deficiencies swiftly.
• Manages task orders with multiple financial constructs, including firm fixed price, cost plus fixed fee, cost plus award fee and cost reimbursable contract line-item numbers (CLINs).
• Provides guidance and direction to assigned Program Managers, Engineers, and Subcontractors to ensure all aspects of the program operate within established budgets and cost accounting practices.
• Ensures that all work performed meets the PWS requirements within the schedule and staffing constraints of the contract.
• Assesses and mitigates operational risks and issues requiring Director level approval authority.
• Develops customer driven methodologies, procedures, and systems to produce reports to measure program success and gains senior level customer support for same.
• Administratively manages PMO personnel
• Leads, directs, and approves BIM Operations Program Management Organization (PMO) contributions to contract and project proposals that cover the complete spectrum of the Lumen portfolio of products and services.
• Directs Integrated Lab and Testing activities evaluating leading-edge technologies and multi-vendor models to meet current and future customer requirements.  Works with senior vendor leaders to drive technology roadmaps.
• Provides Lumen’s senior leader interface to customer on contract performance and service-related issues, resolves conflicts, and prioritizes response actions.
• Has a strong technical background that facilitates understanding of Government technical requirements and communication with the Government BIM PMO.
• Works closely with Government BIM PMO-specified personnel to facilitate effective planning and accomplishment of critical objectives in a timely manner.
• Provides proposal support, project scheduling (MS Project), operational support systems, ordering, inventory, transition/implementation performance reporting, budgeting/forecasting, training, customer care, operations, program management plans, and risk management plans.
• Directly interfaces with engineering, network management, and customer technical representatives to discuss technical project aspects.
• Experience leading full life-cycle development and implementation on large scale programs.
• Demonstrated ability to make decisive decisions at the strategic level and capability to provide tailored guidance and direction to achieve results.
• Strong team leadership skills. Proven ability to form and develop teams to achieve cooperation and synergy in a matrix environment.  
• Proven expertise in the management and control of large budgets and resources and demonstrated ability to multitask in a rapidly changing and dynamic environment.

What We Look For in a Candidate

Education and Experience
Bachelor’s degree with strong experience in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or equivalent work experience.
Ten (10) to fifteen (15) years of experience (least three in a management position) in Program/Project Management leading organizations and managing complex networks preferably with the Department of Defense and specifically with DAF is desired.
Project management experience specifically executing installation infrastructure modernization and sustainment support.
Must maintain eligibility requirements for access to classified information (applicants selected will be subject to a government security investigation.
Other Requirements
Information Technology Infrastructure Library (ITIL) Certification,
Secret Clearance with ability to be cleared for additional program access.
Project Management Institute Program Management Professional (PMP) Certification.
BISCI Registered Telecommunications Project Manager (RTPM) Certification a plus.
Travel (up to 25%) is required.
 

Legal Statements

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Compensation

The starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.

Location Based Pay Ranges

$111,480 – $185,790 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$117,340 – $195,570 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$123,210 – $205,350 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$129,080 – $215,130 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that’s based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.